Azamara Cruises has announced a massive benefits following the opening of its dedicated UK based contact centre earlier this ...

Content Guru Wins ‘The Innovation Award’ at the Lloyds Bank British Business Excellence Awards 2024 for contact centre ...

Can technology put utilities back on top for customer centricity? Richard Farrell Netcall discusses - contact centre ...

Cirrus Set to Wow at Call & Contact Centre Expo 2024 with Live Demos, Games, and AI-Powered Solutions. contact centres ...

147 Media Ltd is media publishing company based just outside of the University City of Cambridge and was launched in October 1999 to publish contact-centres; originally in printed format we ...

What are you looking for? 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and ...

Outbound calls often require a different skill set from inbound calls. Speech analytics can help assess agent performance, ...